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Web Masters...Kim and Gina @ Hogheaven
hogheavenhedgehogs.com
Whats included in your shipping costs:
* Air Fair
* Transport of your hedgehog to the airport
* Water bottle if needed
* Food
* Bedding
* USDA papers
* Health Guarantee
* Care sheet
* Health Certificate if required

~Policies~
~Shipping~
We will resume shipping on April 15th
~Guarantee~
~Deposits~
Pick-up:
All baby hedgehogs are weened and ready to go at 6 weeks of age. We will not let them go any sooner.

We will contact everyone who placed a deposit about a week before your hedgehog or STO will be ready to leave. We will then need to know what additional supplys you will need. Here at Hogheaven we have everything you would need for your hedgie and sto's. 

All Hedgehogs or STO's must be picked up and paid for within 1 week after there weaning date.

There will be a $12.50 charge for everyday that we hold your hedgehog or STO, unless other arrangements are made.

We only accept cash for pick up. No Exceptions!

Your hedgehog will need to travel home in something, we do have a cardboard carrier for an extra $2.50 fee, or we do sell carriers for $12.50 and up.

Taxes:
ALL NEW YORK STATE RESIDENTS MUST PAY STATE SALES TAX.
Sales Guarantee:
Your new pet is guaranteed to be in good health, free of disease and parasites at time of purchase.
If you pet dies, or is certified unhealthy by a qualified exotic veterinarian who regularly treats this specific pet/animal within (5) days of purchase a replacement pet/animal will be issued. All veterinarian fees are at the customers expense.
Cash refund will not be issued.
As a new pet owner your pet must visit a qualified veterinarian within 5 days of purchase or this health guarantee is void, no exceptions.

Wholesale Guarantee:            
OUR GUARANTEE DOES NOT PERTAIN TO A THIRD PARTY! Your hedgehogs or sto's are guaranteed to be in good health, free of disease and parasites at time of purchase.
If animal dies, or is certified unhealthy by a qualified exotic veterinarian who regularly treats this specific pet/animal within (5) days of purchase a replacement pet/animal will be issued. All veterinarian fees are at the purchaser's expense.
Cash refund will not be issued.
All animals purchased must visit a qualified veterinarian within 5 days of purchase or this health guarantee is void, no exceptions.
Our wholesale guarantee pertaining to breeders, prospective breeders, USDA licensed facilities or retail pet stores will vary depending on what category you fall under.
Deposits:
A $50.00 deposit is required to hold any hedgehog.
Paypal fees will be added to all purchases if payment is made through paypal.

All deposits are non refundable!

If by chance you cannot pick up your hedgehog at the scheduled time, you must give us 3 days notice, so that  your deposit can be put towards the next available litter.

Your deposit will be good for up to one year .

If for any reason something should happen beyond our control to your baby, we will try to have a replacement baby available at the time of pick up. We will notify you first. If your not satisfied we then will move you to the next available litter and you will get first choice.
~Services~
We would be more than happy to ship your hedgehog,  we ship anywhere within the US. The airlines we ship with are, continental or Delta cargo. To major airports only.
Rates vary from, $250.00  to  $300.00  depending on where you live. Up to 6 hedgehogs can be shipped in the same crate at no additional cost. An additional charge for the shipping crate is $35.00, In most cases there will be no charge for health certificates unless specified otherwise they range from $35.00-$75.00. You must buy the first bag of food for your hedgehog from us because that is what they are used to eating. All customers will assume full responsibility for local and state law requirements pretaining to the animal you are recieving.
Shipping Terms:
Prior to shipping, all fees must be paid in full, via Pay Pal, credit card or personal check.
This includes the price of the hedgehog, airfare, shipping crate, transport of your hedgehog to the airport and Health Certificate if required. Once payment has been made, We contact the airport to book your flight, we ship to major airports only. We ship within 48 to 72 hours of cleared payment.

 (If using personal checks, there will be a 7 day hold to ensure the check clears.) 
Services:

We offer 24 hour pre and post sale support!

We offer boarding services for anyone who plans a vacation, trips or just out of town for a day or two.

Our basic fee is $12.50 a day.

We offer a grooming service for nail clippings and bathing  for all our local customers.

We offer treatments for external and internal parasites. ( revolution for mites )

Upon pick up of your hedgie or sto, plan on an hour or more for your appointment time. This will give us time for paperwork, any questions that you might have and to familiarize yourself with your new pet. We have to be sure that you are able to handle your new family member without any problems.
If for any reason you should have a problem handling your hedgie you will not be able to take him or her home that day. You will have to make several visits until your able to handle him or her properly. This is strictly for the safety of the hedgehog and yourself.
WE WOULD LIKE TO THANK ALL OF OUR CUSTOMERS
Click here to fill out Warrantee Form
~ ​Information And Education On African Hedgogs Is One Of Our Top Priority's ~
~ We Offer 24 Hour Pre And Post Sale Support ~